Shipping & Delivery

1. What is your shipping policy?

We offer free shipping across Canada and the United States on all orders. Every order is carefully prepared and packed to ensure safe and reliable delivery.

2. Do you deliver to pickup points or lockers?

Currently, we only ship to residential and business addresses provided at checkout. Delivery to pickup points or parcel lockers is not available.

3. What are your delivery times?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 6–12 business days depending on your location and seasonal demand.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number. You can use this to track your package at any time.

5. Do you offer free shipping?

Yes — we offer complimentary shipping on all orders within Canada and the United States, including full track & trace.

6. What if my order is delayed or lost?

If your package has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first. If you still need assistance, please contact us at info@modanaluxury.com and our support team will gladly help. If a package is confirmed lost, we will offer a replacement or full refund.

7. What if my item arrives damaged?

We’re sorry to hear that. If your order arrives damaged or defective, please contact us within 7 days of delivery at info@modanaluxury.com. We’ll work quickly to provide a suitable solution.

Returns & Refunds

8. What if I’m not satisfied with my order?

Your satisfaction is important to us. We offer a 30-day money-back guarantee, allowing you to return your order within 30 days of delivery for a full refund.

Payments

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.

10. What currency are payments processed in?

All transactions are processed securely in USD (United States Dollars).

11. Are payments secure?

Yes — all payments are encrypted and securely processed using SSL (Secure Socket Layer) technology to protect your personal and payment information.

12. How do I know if my payment was successful?

After completing your purchase, you’ll receive an order confirmation email. If you do not receive one, please check your spam folder or contact our support team.

Support

13. Need assistance?

Our customer support team is available to assist you during business hours.

Email Address: info@modanaluxury.com
Phone Number: +1 236 240 7741

14. Any other questions?

Feel free to contact us anytime — we’re always happy to help.

Email Address: info@modanaluxury.com
Phone Number: +1 236 240 7741