Shipping policy

Shipping Policy

At Modana Luxury, we are committed to delivering a seamless and reliable shopping experience across Canada and the United States. Please review the information below regarding our shipping process and delivery timelines.

1. General Shipping Information

We currently ship throughout Canada and the United States.

Shipping times may vary depending on your location, carrier availability, weather conditions, and seasonal demand.

2. Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

During busy periods, promotional events, or holidays, processing times may be slightly extended. If delays occur, we will do our best to keep you informed.

3. Shipping Costs

Complimentary Shipping

We offer free shipping on all orders across Canada and the United States, with no minimum purchase required.

All orders include full track & trace information.

4. Estimated Delivery Times

Delivery Estimates

  • Order Cutoff Time: 6:00 PM

  • Processing Time: 1–2 business days

  • Transit Time: 6–12 business days

  • Total Estimated Delivery Time: 7–14 business days

Please note that delivery times are estimates and may occasionally be affected by customs delays, carrier disruptions, weather conditions, or high shipping volumes.

5. Shipping Restrictions

At this time, we do not ship to:

  • PO Box addresses

  • APO/FPO military addresses

  • Certain remote or restricted regions

Some orders may also be subject to carrier limitations depending on the destination.

6. Failed Deliveries & Returned Packages

If a package cannot be delivered due to an incorrect shipping address, failed delivery attempts, or refusal of delivery, the order may be returned to us.

In such cases, additional shipping fees may apply for reshipment.

Please ensure all shipping details are entered correctly at checkout.

7. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible at:

Email Address: info@modanaluxury.com
Phone Number: +1 236 240 7741

We will work directly with the shipping carrier to investigate the issue and provide an appropriate solution.

8. Shipping Policy Updates

Modana Luxury reserves the right to update or modify this Shipping Policy at any time to reflect operational, legal, or service-related changes.

The latest version will always be available on this page.

Last updated: May 2026

Contact Information

Email Address: info@modanaluxury.com
Phone Number: +1 236 240 7741

Store Name: Modana Luxury

Warehouse Address: 112Pilgrim AveWinnipeg, Manitoba, Canada

Business Name: Websket
Kvk Number: 88815692
Address: Gronausestr 136, 7533 BR Enschede, NL

Our customer service is open:
Monday/Friday from 9:00 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed